WHY SHOULD YOU USE THIS FLOW?
→ It helps to reduce confusion: Order delivered messages can help to clarify any confusion the customer may have about the status of their order, such as when it was delivered and if there were any issues with the delivery. For customers who live in apartments with a doorman or bellman, it serves as a reminder to pick up the order at a convenient time.
→ It builds trust: By sending order delivered messages, ecommerce merchants can demonstrate that they are reliable and trustworthy, which can help to build customer loyalty.
→ It can help to reduce customer service inquiries: Order delivered messages can provide customers with all of the information they need about the status of their order, which can help to reduce the number of customer service inquiries the merchant receives.
→ It can help to improve the customer experience: Order delivered messages can help to make the purchasing process more convenient for customers, which can improve their overall experience with the merchant.
→ It can help to manage customer expectations: Order delivered messages can help to manage customer expectations by letting them know that their order has been delivered and what to do if there are any issues. This can help to prevent disappointment and improve the overall customer experience.
The ordered delivered message is a great chance to thank your customer for placing an order. Best brands also use this message to ensure that there is no ambiguity about whether an order has been delivered or not. That way, if there are any problems and the customer doesn’t get the item, they will know immediately and be able to resolve it.
HOW DOES THIS FLOW WORK
The order delivered flow gets triggered when the shipment status is marked as “Delivered” on the Shopify Backend.