WHY SHOULD YOU USE THIS FLOW?
→ It provides customers with a record of their purchase: Order confirmation messages serve as a receipt for the customer and can help them keep track of their purchases.
→ It helps to reduce confusion: Order confirmation messages can help to clarify any confusion the customer may have about their order, such as the items they purchased, the price, and the shipping details.
→ It builds trust: By sending order confirmation messages, ecommerce merchants can demonstrate that they are reliable and trustworthy, which can help to build customer loyalty.
→ It can help to reduce customer service inquiries: Order confirmation messages can provide customers with all of the information they need about their order, which can help to reduce the number of customer service inquiries the merchant receives.
→ It can help to improve the customer experience: Order confirmation messages can help to make the purchasing process more convenient for customers, which can improve their overall experience with the merchant.
64% of customers consider the Order Confirmation message the most valuable notification. Even though order confirmation messages are transactional messages, they fulfill an essential psychological need - the need for reassurance. It assures the customer that you have received the order and settles their anxiety.
HOW DOES THIS FLOW WORK
This flow automatically sends a notification to the customer after they place an order. It includes a condition node before the send message node, to allow you to exclude orders for which the payment method is COD.
The notification will be sent for all orders placed on any channel - orders placed directly on your Website, POS or in-store as long as they are all using Shopify.