WHY SHOULD YOU USE THIS FLOW?
→ It provides customers with a record of their purchase: Order confirmation messages serve as a receipt for the customer and can help them keep track of their purchases.
→ It helps to reduce confusion: Order confirmation messages can help to clarify any confusion the customer may have about their order, such as the items they purchased, the price, and the shipping details.
→ It builds trust: By sending order confirmation messages, ecommerce merchants can demonstrate that they are reliable and trustworthy, which can help to build customer loyalty.
→ It can help to reduce customer service inquiries: Order confirmation messages can provide customers with all of the information they need about their order, which can help to reduce the number of customer service inquiries the merchant receives.
→ It can help to improve the customer experience: Order confirmation messages can help to make the purchasing process more convenient for customers, which can improve their overall experience with the merchant.
64% of customers consider the Order Confirmation message as the most valuable notification. Even though order confirmation messages are transactional messages, they fulfill an essential psychological need - the need for reassurance. It assures the customer that you have received the order and settles their anxiety.
HOW DOES THIS FLOW WORK
This flow automatically sends a notification to the customer after they place an order.
The notification will be sent for all orders placed on any channel, orders placed directly on your Website, POS or in-store as long as they are all using Shopify.